Privacy Policy

1. OVERVIEW
2. TYPE OF INFORMATION G-GATE COLLECTS
3. THE PURPOSE OF INFORMATION COLLECTION & USAGE
4. COOKIES AND WEB-BEACONS
5. SECURITY AND DATA STORING
6. OUR DISCLOSURE OF INFORMATION COLLECTED
7. YOUR PRIVACY CHOICES
8. HOW LONG DO WE KEEP YOUR INFORMATION?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. DO WE MAKE UPDATES TO THIS POLICY?
11. HOW CAN YOU CONTACT G GATE

1. OVERVIEW

G Gate provides an across-the-board app-based apartment security and management services for gated communities, housing societies and other closed residential complexes.

G Gate is one of the products offered by ReCreator Infotech Private Limited (“ReCreator”), which is a tech-based company providing smart and digital solutions to its clients. Living in gated communities, the directors of Recreator sensed an imperative need of proper organization of various aspects of administration and management of a residential society, including its security, bookkeeping, staffing, and other daily needs and activities. Thanks to their innovative backgrounds and solid experience, they quickly conceived the idea and G-GATE was born.

G Gate allows gated communities to improve their security processes, manage visitors and deliveries by generating a unique code for gate access, parking managment, and so on, without having to make any serious investments in physical infrastructure.

As part of utilizing the services provided by G Gate, we might collect, receive, possess, store, deal or handle personal data and information about our users. This Privacy Policy describes the information we collect about you and what may happen to that information. By accepting this Privacy Policy, you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy.

This Privacy Policy is in compliance with the requirements of the applicable laws in India, and we strive to provide a consistent set of privacy practices, as per international standards.

2. TYPE OF INFORMATION COLLECTED

We receive both information that is (a) directly provided to us, such as personal information that you provide when you visit the website/ mobile application, and (b) information that is passively or automatically collected from you, such as information collected from the browser or device you used to access G Gate or its services. To explain further,

• Information You Provide To Us (Personally Identifiable Information).There are portions of this website / application where we may need to collect personal information from you for a specific purpose. This refers to information about you that can be used to contact or identify you or your guests/visitors/vendor ("Personal Information"). For e.g. you can register, apply for services, make bookings/requests, and connect with vendors. In the course of these various offerings, we often seek to collect from you various forms of information, such as: name, address, e-mail address, contact number, vehicle registration number and details about your family, house-help(s). For visitor’s entry, you can share your guests’ contact digitally from your mobile’s contact list or enter manually in the App, and a photo may be shared by the security guard to confirm identification of the visitor, to ensure security and safety of the residents. We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the requested services, complete your transactions, and administer your inquiries. All the personally identifiable information is treated as sensitive information by us and you will have full control over this data. Sensitive personal data or information of a person means such personal information which consists of information relating to;— (i) password; (ii) financial information such as Bank account or credit card or debit card or other payment instrument details ; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) Biometric information; provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information.

• Information that is Automatically CollectedIn general, we may automatically track certain information based upon your activity on our app(s) using cookies, internal functions and other devices. We use this information for internal research on our users' demographics, interests and activities, and is used to better understand and serve you and our community. This information may include and is not limited to your IP address, device data, browsing data and other information. Please see our Section titled ‘Cookies & Web-beacons’, for more information about how the foregoing Information may be collected and used.

• Financial Data. Financial information that may be collected from you is stored by our third-party payment gateway partners and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

• Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s [bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

• Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.

• Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

3. THE PURPOSE OF INFORMATION COLLECTION & USAGE

Having accurate information about you permits us to provide you with an efficient and effortless experience. Specifically, we may use information collected about you via the App to:

• Create and manage your account.

• Email you regarding your account or order.

• Enable user-to-user communications.

• Fulfill and manage purchases, orders, payments, and other transactions related to the app

• Notify you of updates, new features or benefits introduced by G Gate

• Compile anonymous statistical data and analysis for use internally or with third parties.

• Perform other business activities as needed.

• Prevent fraudulent transactions, monitor against theft, and protect against criminal activities which may harm G Gate users

• Process payments and refunds, if any

• Respond to product and customer service requests.

We collect information to measure, improve and personalize our services for you and we do not share this information with any third party organizations for commercial purposes. We do not sell or trade user information in any form to anyone. The information is used solely for the purpose of enabling services and making your experience with us better. These uses improve our app and better tailor it to meet your needs.
The information G Gate collects, and how that information is used, depends on how you use our services and how you manage your privacy controls.

4. COOKIES AND WEB-BEACONS

You should be aware that information and data will be automatically collected through the Use of Cookies or web beacons or similar tracking technologies. A Cookie is a small amount of data that is sent to your browser from a web server and stored on your computer/device’s hard drive. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our website/app with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Currently, cookies are utilized by ReCreator within the following primary categories or uses:

1. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

2. Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. e.g. _ga, _gid and _gat which are Google Analytics Cookies

3. targeting cookies which are utilized to measure web-viewing for market research purposes.

For more information on the usage of cookies, kindly refer to our Cookie Policy.

5. SECURITY AND DATA STORING

Your data security is very important to us. We have put in place all security procedures to protect the confidentiality, integrity and availability of your information. We maintain strict physical, electronic, and administrative safeguards to protect your information, including your personal information from unauthorized or inappropriate access.
We follow generally accepted standards to collect, store and protect personal data, including the use of encryption. We retain personal data only for as long as it is needed to provide the services you have requested, and thereafter for legal and service purposes. These may include retention periods mandated by legal, contractual, or similar obligations; for resolving, preserving, enforcing or defending our legal and contractual rights; needed to maintain adequate and accurate business and financial records or how you access, update, or delete your data etc.

G Gate will take all reasonable efforts to ensure the confidentiality of personal data, uploaded information etc. and will take reasonable efforts to ensure that the information received from you is not misused. G Gate also reveals personal data/information uploaded by you in connection with any lawful process. While G Gate will take the above reasonable measures to guard against misuse of personal data/information submitted to it by you, G Gate cannot guarantee that someone will not overcome our security measures, including, without limitation, the security measures implemented on the app. Therefore, your posting of personal data/ information on G Gate constitutes your acceptance of this risk, and by posting of personal data/information, you waive any right to seek legal relief from G Gate due to any misuse of your information.

6. OUR DISCLOSURE OF INFORMATION COLLECTED

We do not sell your personal information. We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We only share and disclose your information in the following situations:

• Compliance with Laws. We may disclose your personal information as required by law to any competent law enforcement body, regulatory or government agency, court or other third party where we believe the disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request or legal process served on us, or to protect the safety, rights, or property of our customers, the public, G Gate or others, and to exercise, establish or defend G Gate’s legal rights.

• Vendors, Consultants and Other Third-Party Service Providers. We share personal information with our vendors, contractors, business and service partners, or other third parties (collectively, “Service Providers”), whom we have engaged to perform business-related functions on our behalf. Examples of Service Providers include analysis firms, advertisers, payment processing companies, customer service and support providers, email, IT services and SMS vendors, web hosting and development companies and fulfilment companies. Service Providers also include our co-promotion partners for products that we jointly develop and/or market with other companies.

• Vital Interests and Legal Rights. We may also disclose your information with third parties in order to investigate, prevent, or take action (in our sole discretion) regarding potentially illegal activities, suspected fraud, situations involving potential threats to any person, us, or the App, or violations of our policies, the law or our Terms of Use, to verify or enforce compliance with the policies governing our App. These third parties may be provided with access to personal data needed to perform their functions. In addition, G Gate’s practice is to require its Service Providers to keep your personal information confidential and to use personal information only for the purpose for which they are hired.

• Offer Wall. Our Apps may display a third-party hosted “offer wall.” Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for acceptance and completion of an advertisement offer. Such an offer wall may appear in our mobile application and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will leave our mobile application. A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account.

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the App. These companies may use information about your visits to our App (s) and other Apps that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

• Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

• With your Consent. We may disclose your personal information for any other purpose in connection with G Gate services, with your consent.

• Others. We may also disclose aggregate or de-identified data that is not personally identifiable to third parties for any purpose.

We will comply with all relevant Data Protection legislation in relation to the period for which we retain any User Information.

7. YOUR PRIVACY CHOICES

Although we do not have any data protection laws in India, as on date, we provide you with certain data protection rights and choices regarding our processing of your personal data (with certain limitations and exceptions) as follows:

• Your right of access. You have the right to access a copy of the personal information we process or retain about you. There are some exemptions, which means you may not always receive all the information we process.

• Your right to rectification. You have the right to ask us to rectify any information you think is inaccurate.

• Your right to deletion. You have the right to request deletion of your personal information in certain circumstances.

• Your right to give consent. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.

We reserve the right to deny your request if we cannot verify your identity. Where we deny your request in whole or in part, we will endeavor to inform you of the denial and provide an explanation of our actions and the reasons for the denial.

We will not restrict or deny you access to our services because of choices and requests you make in connection with your personal information. Please note, certain choices may affect our ability to deliver the services.

You may exercise any of your rights in relation to your personal information by contacting us using the details provided under the "How Can You Contact G Gate" section below.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which you have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the App, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the App. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us.

10. DO WE MAKE UPDATES TO THIS POLICY?

Yes. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the App, and you waive the right to receive specific notice of each such change or modification.

11. HOW CAN YOU CONTACT G GATE

If you have questions or comments about this Privacy Policy, please contact us at contact@ggate.app or write to our Data Protection Officer at dpo@ggate.app or call us at +91 96019 55555. You can also contact us by post to the following address: